13 февраля

In the Moscow Metro, passengers order special assistance services more often

“Since the beginning of the year, the Passenger Mobility Center inspectors have helped more than 6.5 thousand passengers, and the number of applications has increased by 27% compared to the same period last year. Of these, almost 40% are children groups and parents with children, and 34% are visually impaired passengers. The service is also in demand among parents with baby carriages, parents with low-mobility children and low-mobility passengers. The number of passengers from these categories accompanied by the inspectors amounted to more than 1.3 thousand,”- shared the Deputy Mayor of Moscow for Transport, Mr Maksim Liksutov. 

According to the Deputy Mayor, in 2019, the Passenger Mobility Center inspectors assisted more than 115 thousand passengers in the Moscow Metro. On average, passengers were accompanied by 100 inspectors every day. Most of the applications to the Center were received in the last months of 2019 – October, November and December. 

“Last year, the Passenger Mobility Center also introduced an innovation, which made it even easier to contact the Сenter’s inspectors. In addition to the hotline and the improved application form on the Moscow Metro website and mobile app, a hot SMS line was launched for passengers to contact the inspectors. The hotline number is indicated on the “Help by SMS” stickers on emergency call columns, in elevators and at the “Live communication” information boards, ” – added the Deputy Mayor. 

The Moscow Metro Passenger Mobility Center was founded in 2013 to assist low-mobility passengers. The Center’s inspectors help people with hearing, visional and musculoskeletal problems, as well as children, elderly people and parents with baby carriages to move as safely and comfortably as possible in the Moscow Metro. Since the Center was founded, nearly 1 million passengers have used the its service. The service is free. 

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